Legal

Terms of Service

Last updated: 27 May 2026 · Brhan Enterprise Limited (NZBN 9429050359004, FSP1005151)

1. Who you are agreeing with

These Terms of Service form a binding agreement between you ("you", "customer") and Brhan Enterprise Limited, a company registered in New Zealand (NZBN 9429050359004) and listed on the New Zealand Financial Service Provider register as FSP1005151, trading as SelamPay.

By creating an account or using the SelamPay app or website, you confirm you have read, understood, and agree to be bound by these terms and our Privacy Policy.

2. The service we provide

SelamPay is a licensed money-remittance service that lets you send New Zealand dollars (NZD) or Australian dollars (AUD) to recipients in supported African countries. As of the "Last updated" date, the live corridor is NZD & AUD to Ethiopia via Telebirr mobile wallets and Commercial Bank of Ethiopia (CBE) bank deposit. Additional corridors will be added over time and announced on the website.

3. Eligibility

To use SelamPay you must:

  • Be at least 18 years of age
  • Be a resident of New Zealand or Australia with valid government-issued photo ID
  • Not be a person, or acting for a person, on any sanctions list (UN, NZ, AU, US OFAC, EU, UK HMT)
  • Complete our customer due diligence process when prompted
  • Use the service for lawful personal remittance only (business / commercial transfers require a separate agreement — contact us)

We may refuse to open an account, refuse a transfer, or close an existing account at any time without notice if we reasonably suspect any of the above is not met. Where we do so, funds already debited will be returned to your source bank account or card (minus unavoidable third-party fees).

4. Identity verification

New Zealand and Australian AML/CTF law require us to verify your identity before you can send money. You agree to provide accurate, current, complete identity information and to update it promptly if anything changes. Repeat customers may be re-verified periodically.

5. Fees and exchange rate

Our fee is a flat NZ$2.50 (or AU$2.50 equivalent) per transfer, displayed up-front before you confirm. The exchange rate is the real mid-market rate refreshed every 60 seconds against the National Bank of Ethiopia reference; we do not add a markup or spread. Your destination amount is calculated as

recipient_amount = (source_amount − fee) × mid_market_rate

The full cost (source amount + fee) is shown to you before you confirm. By tapping "Confirm" you accept that rate and total.

6. Transfer limits and timing

  • Per-transfer limit: NZ$10,000 (or AU$10,000)
  • Per-rolling-24-hour limit: NZ$10,000 (or AU$10,000)
  • Monthly limit: NZ$50,000 (or AU$50,000) — higher limits available on request and additional verification
  • Telebirr delivery: usually within minutes, target under 1 hour
  • CBE bank deposit: same business day if sent before 5pm NZ time, otherwise the next business day

Delivery times are best-effort. Network outages, sanctions screening hits, or third-party issues at our payout partners may delay delivery. We will keep you informed via in-app notifications and email.

7. Cancellation, refunds, and reversals

Once a transfer is confirmed, it begins processing immediately. You may request cancellation by emailing [email protected]or via in-app chat. We will attempt to recall the transfer if it has not yet been credited to the recipient. We cannot guarantee recall is possible.

If recall succeeds, we will refund the full amount including the fee to the original source. If the transfer fails for any reason on our side or our partners' side, we will refund the full amount including the fee.

You are responsible for entering the correct recipient details. A transfer sent to an incorrect Telebirr number or bank account that we successfully deliver per your instructions is not refundable.

8. Receipts and reporting

Every transfer generates a PDF receipt with the National Bank of Ethiopia compliance reference. You can download receipts from the History screen at any time. Keep them for visa, immigration, and tax purposes.

9. Your obligations

You agree to:

  • Send funds only from a source you own and have lawful right to (no third-party accounts)
  • Not use SelamPay for any unlawful purpose, including but not limited to money laundering, terrorism financing, fraud, gambling, or buying restricted goods
  • Not provide false or misleading information about yourself, your recipient, or the purpose of the transfer
  • Keep your account credentials and device PIN/biometric confidential
  • Notify us immediately if you suspect unauthorised access to your account

Breach of these obligations may result in account suspension, transfer reversal, and in serious cases, reporting to NZ Police, AUSTRAC, or the NZ Financial Intelligence Unit.

10. Disputes and complaints

We aim to resolve complaints fairly and quickly. Email [email protected] with the details and we will acknowledge within 2 business days and respond substantively within 10 business days.

If you are not satisfied with our response, you can refer the complaint at no cost to our external dispute resolution scheme:

Financial Dispute Resolution Service (FDRS)
Level 4, 142 Lambton Quay, Wellington 6011
fdrs.org.nz
Our membership number: FM6534

FDRS is an approved external dispute resolution scheme under the New Zealand Financial Service Providers (Registration and Dispute Resolution) Act 2008. The scheme is free for you to use and its decisions are binding on us.

11. Liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to these terms or your use of SelamPay is limited to the greater of (a) the fees you have paid us in the 12 months preceding the claim, or (b) NZ$500.

Nothing in these terms excludes or limits liability that cannot be excluded under New Zealand law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply) or Australian law (including the Australian Consumer Law).

12. Suspension and termination

You may close your account at any time by contacting support. We may suspend or close your account if you breach these terms, if we are legally required to, or if we reasonably suspect fraud or money laundering. Closing your account does not affect our obligation to retain AML records for 7 years.

13. Changes to terms

We may change these terms from time to time. For material changes (such as fees, limits, or refund policy) we will give you at least 30 days' notice by email and in-app banner before the change takes effect. Continuing to use SelamPay after the effective date means you accept the new terms.

14. Governing law

These terms are governed by the laws of New Zealand. You agree the courts of New Zealand have non-exclusive jurisdiction over any dispute arising from these terms. If you are using SelamPay from Australia, this does not affect any non-excludable rights you have under Australian law.

15. Contact

Support: [email protected]
Complaints: [email protected]
Privacy: [email protected]
Security: [email protected]
Mail: Brhan Enterprise Limited, Suite 14726, 17b Farnham Street, Parnell, Auckland 1052, New Zealand.